AI agents for online stores
Orders, returns and customer questions under control, even on Monday morning.
After a weekend, the inbox is full of questions about parcels, return requests and marketplace orders. A fully guarded and controlled AI agent reads the messages, checks the order status and drafts the reply, processes return requests and keeps stock the same on your site and on marketplaces. Your team approves refunds and sensitive replies.
Citește în română →The routine work that moves to the AI agent.
“Where is my parcel?”
Checks the order status and the parcel tracking number and drafts the reply.
The request checked, not just read
Checks the request against your return policy and prepares the next steps for the customer.
The same stock on your site and marketplaces
Flags stock differences between your store and marketplaces and prepares the correction.
From the supplier sheet, in your store’s style
Drafts descriptions and attributes for new products from the supplier’s documents.
What it looks like in practice
At 9 am on Monday there are 80 messages from the weekend. Without an assistant, the team replies by Wednesday and some customers have already opened complaints. With an AI agent, most replies are drafted by 10 am, the team approves them in one go, and the unclear cases stay with people.
Step by step
| Step | Who does it today | What the AI agent takes over | What stays with people |
|---|---|---|---|
| Parcel question | Someone looks up the order and tracking | Checks the status and drafts the reply | Approving the reply |
| Return request | A manual check | Checks it against the return policy | The refund |
| Stock mismatch | Found after an out-of-stock order | Flagged in advance | The final correction |
| New product | A description written from scratch | A draft product page | Publishing |
Frequently asked questions
Does the AI agent reply to customers directly?
Only under rules you approve. At first, every reply goes through a person; standard messages can be approved in one go.
Does it issue refunds?
No. Refunds and any payment stay with people.
What does “fully guarded and controlled AI agent” mean?
The agent works only in the accounts and programs you give it access to, and only on the tasks agreed together. Every action is visible, and anything that leaves the company is approved by a person first.
How do we start?
We pick one workflow together, set it up in about a month and measure before and after, on your company’s own data. The first 30-minute call is free.
Solutions for other industries.
How many messages are in your inbox on Monday morning?
KYA Audit sets up fully guarded and controlled AI agents in the programs your company already uses. People keep every decision and every approval.
